Frequently Asked Questions

All Peruvian tourism companies (hotel, travel agencies etc.) have the right to exempt their foreign travelers from taxes if they present a copy of their travelers’ passport and the arrival & departures dates (assuming they stay less than 60 days in Peru) to Peruvian financial authorities. If you don’t agree or stay longer than 60 days, we’re required to charge you 18% taxes on top of the sales price, as the prices on our website do not include taxes.

If you already booked with us and changed your passport in the meantime please let us know so we can make the necessary adjustments. Also, please bring your old and your new passport on your Peru trip in order to avoid any inconveniences in case some tickets have been purchased with your old passport information already.

If you are an American, Canadian, Australian, New Zealand or Western European citizen you don’t need a visa to enter Peru. Upon arrival you will receive a tourist visa and the maximum amount of time you can stay in the country is 183 days each calendar year. It is necessary to have a valid passport with at least one blank page available for the entry stamp in order to enter the country. 

It is also possible that immigration authorities may also request your documents of onward travel. If you aren’t sure whether you need a visa or not, we recommend contacting the Peruvian diplomatic representative in your country for further information.

Yes – every tour we offer is 100% customizable. You can adjust dates, duration, accommodation level, activities and pace. Simply contact our team and we’ll build a proposal around your specific needs.

Sure, you can book a tour as a solo traveler. In case that on the day of the tour there is no group as no one else signed up, there won’t be a tour and you’ll receive the option to postpone your tour or receive a full refund. We’ll inform you 2 days before the tour so you can check for alternatives.

It depends on the size of your luggage and the destination. Please ask us in advance and we will see what we can do.

Every price indicated on the webpage is per person.

No problem. You only have to book a private tour where you have full flexibility.

No need for that. The most important is that you fill out and submit the travel information form which you will automatically receive after booking.

For changes please contact us via email indicating your booking number and what you’d like to update. We will come back to you as soon as we can.

Just text us via Whatsapp, we’ll respond and help you quickly. Otherwise, email is fine as well.

Please let us know via email or Whatsapp indicating your booking code and the update you’d like to do. We’ll take care of the rest.

It usually takes up to 1 week to coordinate the refund, but we do our best to process everything as quickly and correctly as possible.

Please inform us about your stay in the information form you have to fill out after the booking has been made.

We could still try to somehow pick you up but in case it is not possible, we could organize an alternative for an additional fee or you make it on your own. This is something out of our control. Schedules as well as personnel are being hired for specific times.

This will affect your reservation. But it won’t affect you for the worse, as we ensure that every change is for the best of your experience. In case it doesn’t work out with your plans, please inform us via email indicating your booking code and observation you’d like to share.

We’ll let you know in advance. Hopefully this won’t be the case. In case there are last minute changes due to unforeseen circumstances, we will also try to reach out via the communication channels provided by you. Last minute changes still have a certain impact on your reservation made, please see the terms and conditions.

Yes, it’s highly recommended! To cover and protect your travel plans and yourself against any circumstances that might occur. We do not provide any travel insurance nor do we cover or refund payments in certain circumstances. For this, please read the terms and conditions.

It’s possible to organize child’s seats, yes. Please indicate this in the note box of the information form you have to fill out after the booking has been made.

No, for the safety of the travelers and the pet itself.

Please always have at least a copy of your passport with you. For the Machu Picchu, you’ll need the original passport.

Yes, only if you’re in your first 3 months. After that, the altitude will be dangerous for your baby and for you due to lack of oxygen.

It’s fine to have it digitally on your mobile device. We will only have to check for it in case of identification problems, which is almost impossible.

We’re happy to get a review from you on our Tripadvisor page “Exploor” in Cusco. 

For some tours yes, we indicate this in the informational part. Please revise the price options of any activity or tour on our webpage. In case it’s not mentioned there, there are no special prices.

We’re very sorry for that. There won’t be any refund or postponement possible as the costs of that day need to be covered. Thank you for your understanding.

No worries. In the booking form you’ll receive after buying the tour, you can indicate a “TBC”(to be confirmed) and send us the name or location via email to update it later.

Minimum ages will be mentioned in the Information or Terms of Reservation tab on the respective page of the tour. There are minimum ages for several activities and tours. Thus, please check the information provided on every tour page in detail to make sure that you or any participant who joins you fulfills the requirements.

For now your payment has been rejected and we are sorry for what has happened. Please proceed with the payment once again and make sure that your payment information is correct. Also, inform your bank that you’re about to make a purchase with a Peruvian company. They sometimes reject these kind of payments due to safety standards.

Of course, feel free to do so and mention this in the personal information you indicate when filling out the booking form.

You can book your tour online and you’re welcome to visit us in our office in Cusco.

In case you cancel according to our terms and conditions, please let us know via email and we’ll process and confirm your cancellation as well as proceed with the refund.

There are three regions in Peru: the coast, the Andes and the jungle. In each region you will find a different climate, which is why it is very important to know when you are visiting the most popular tourist destinations in Peru.

Coastal region (Lima): Summer time runs from December to April and is the ideal time to visit Lima, as you can enjoy the sun almost every day.

Andes (Cusco): The dry season in the Andes is from April to September / beginning of October and is perfect to do various hikes, as it rains much less.

Jungle: You cannot escape the high humidity in the jungle and you should know the differences between the low and high water season, as this has a significant impact on your experience.

Peru has two main seasons – the dry season (May to October) and the wet season (November to April). The dry season is generally the best time to visit for trekking and outdoor activities. However, even during the wet season many areas remain accessible and less crowded. Cusco and Machu Picchu can be visited year-round.

Cusco sits at 3,400m altitude and has cool temperatures year-round – expect 15-20°C during the day and 3-8°C at night. Machu Picchu at 2,400m is warmer and more humid. Weather can change quickly in both locations so layers are essential.

Credit cards are accepted in most hotels, restaurants and larger shops in Lima and Cusco. However, entrance tickets to sites like Machu Picchu, Sacred Valley and Rainbow Mountain must be paid in cash in Peruvian Soles. We always advise travelers to carry some cash for entrance fees and local markets. For more info, have a look at our money exchange in Peru blog post.

The Peruvian currency is the sol. To check the current dollar/sol money exchange rate click here. Most local business won’t accept dollars but rather soles. However, this won’t be a problem as ATMs, currency exchange houses or people wearing official vests exchanging money on the street are everywhere. If you carry your credit card on you, there won’t be any problem as almost all businesses accept card payments (at least in the more modern parts of the cities you visit). Make sure to ask whether they charge you an extra as some businesses add the Visa/MasterCard commission on top of the price.

In the major cities of Peru, such as in Lima, Cusco or Arequipa, you will be able to exchange money at official exchange houses or also on the street with “cambistas”. They wear vests with dollar signs or “exchange” written on them. Before exchanging your money, we recommend checking online first and asking 2 or 3 different cambistas or exchange houses so you can compare the rates. You can also exchange money at banks but the rates they give you are significantly lower.

Peru is in the GMT-5 time zone.

For your Peru trip, it is recommended (but nor required) to get vaccinations for Hepatitis A, B and Yellow fever. The latter is recommended especially if you are planning to travel to jungle areas.

Altitude sickness (soroche) is common in Cusco at 3,400m. Symptoms include headache, nausea and fatigue. We recommend arriving 1-2 days before your tour begins, staying hydrated, avoiding alcohol on arrival, and eating light. Coca tea is widely available and helps many travelers. Medication like Diamox can be prescribed by your doctor before travel.

We definitely recommend taking a taxi from the airport to your accommodation. Regarding Lima, the Jorge Chávez International airport is located around 40 minutes (depending on traffic this number can go up to 2 hours) away from Miraflores, the most popular neighborhood for tourists in Lima. A taxi for this route will cost you anywhere from S/ 45-70, again depending on traffic. No matter what, try to bargain with the taxi drivers, as they will most likely give you a higher price. 

Regarding Cusco, a taxi from the airport to the center or up to San Blas will cost you anywhere around S/12-25, but you shouldn’t pay more than that. If you are looking for a cheaper option, just exit the airport to the right (instead of the left side where all the taxi drivers are waiting), leave the airport and get a taxi outside the official airport. Here you can get taxis for S/ 8-12.

If you want to order a taxi via application during your stay in Lima, we recommend Uber or Cabify.

In our experience, the most reliable airline for national destinations is LATAM. A cheaper airline that entered the market in 2019 is SKY which is also a good option. 

Concerning buses, there are various reliable companies with comfortable seats in their buses. One of the best companies operating in Peru is Cruz del Sur. However, Peru is a very big country which is why many people prefer to fly.

Peru has won various international awards, such as being the World’s Leading Culinary Destination. Lima has managed to build up a reputation as a culinary hotspot in South America with 2 restaurants, Central and Maido, listed in the top 10 of the World’s 50 Best Restaurants and as N°1 and N°2 of Latin America’s 50 Best Restaurants. 

For more detailed info, we invite you to read our post about the best food to try in Peru and have a look at our peru culinary tours.

Usually the plugs are the same as in North America (two flat prongs) but sometimes they are as in Europe (two round prongs) or even two flat prongs and one round one. We recommend bringing an adapter for the round prongs as well just to be on the safe side. Also, make sure to double check at how much volt your appliances run so you don’t ruin it. Have a look at our Peru packing list before your trip!