Virtual Complaints Book

Dear users, the Complaints Book is exclusively for the user's dissatisfaction or disagreement regarding a service provided by EXPLOOR PERU. The fields that are presented are mandatory to be able to make your claim.

Company name
Travel Experts Latam SAC
R.U.C.
20609684187
Name of advisor:
Date
05/08/2026
Client (or representative’s) data:
Name:
Surname:
Type of Doc:
Doc. number:
Telephone:
Address:
E-mail:
Description of purchased service:
Reclaimed amount:
Type of your claim:
Claim: Disagreement related to products or services.
Complaint: Dissatisfied with the attention to the public.
Detail of claim:
Request:
(Specific request of the consumer regarding the fact that motivates the claim or complaint)
*I declare to be the owner of the service and I accept the content of this form stating under oath the veracity of the facts described.
*The formulation of the Claim does not prevent resorting to other means of dispute resolution nor is it a prerequisite for filing a complaint with INDECOPI.
*The provider must respond to the claim within a period not exceeding thirty (30) calendar days, and may extend the term for up to thirty (30) more days, prior communication to the consumer.